The Volunteering Care Coordinator helps people with sight loss to live the life they choose by supporting new volunteers to progress through their application journey in a fast and efficient way to maximise the growth of the Guide Dogs Volunteering pool. The role will support the organisation by having person-centred conversations with prospective volunteers during key stages in their Volunteer Lifecycle; Interviewing, Retention/Volunteer Care conversations, Complaints and on leaving their roles, with the strategic aim of the number of appropriate volunteers onboarded, and retaining existing volunteers, all of whom play a key role in delivering the charity’s mission. 

For this UK home based role you’ll be working 35 hours per week, worked 9am to 5pm or 12pm to 8pm on a rota basis, Monday to Friday.

More details can be found in the attached candidate pack and job description.

Please ensure you refer to the recruitment procedure, secondment appendix before applying for this role.

We reserve the right to close adverts earlier than the closing date.

Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate requirements
To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

• Proven experience of customer/volunteer/donor quality conversations and service delivery. Ability to manage conversations efficiently and in line with brand and reputational boundaries.
• Demonstrable experience capturing responses and triaging applications/uploading outcomes onto customer records and triggering the next stage of a process.
• Demonstrable experience of operating complex administrative systems and processes.
• Proven experience of responding to enquiries and maintaining records in accordance with Data Protection legislation.
• Proven experience of managing queries and complaints to achieve a suitable outcome for both parties.
• Demonstrable experience of recruitment administration relating to volunteers or employees.
• Experience of volunteering and/or working with volunteers.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply
If you have any accessibility issues, please contact our Recruitment Team on 0118 3540345 or recruitment@guidedogs.org.uk

Applications need to be made using the online application form, accessed using the ‘apply’ button above.

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.

If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Please contact our Recruitment Team on 0118 3540345 or recruitment@guidedogs.org.uk if you require any support with your application.